Felt ripped off after I bought the car, they reall...

Felt ripped off after I bought the car, they really push for "extras" after the sale. They appeal to your spouse if they can't convince you to buy all the extra protections and options. They made me feel like I was cheap and or stupid for not taking advantage of the extras.
When I returned for service they told me they couldn't find anything wrong regarding the problems I had with the hatch and heater. Then, a few weeks later I got a recall notice for the hatch. Probably my last Lexus, and never again from Towson.