Dayna Dane

Review of Horizon Insurance LP

Horrible customer service - reps unfamiliar with p...

Horrible customer service - reps unfamiliar with plans and benefits. I have had many plans from PPOs to POS and even NJFamily, no matter what I've called about, I've to come across a schlew of reps who were rude, lacking basic knowledge, unhelpful and often rushing to get off the telephone. I had claims not paid and was told there was nothing they could do. I appealed them all, wrote letters and got them ALL paid.