Took 6 weeks to get my drill replaced. If I hadn'...

Took 6 weeks to get my drill replaced. If I hadn't borrowed someone elses I would have had to purchase a new one. They called me once but I had to call them 5 times and they always left me on hold for 5-10 minutes before letting me know what was going on. Very unorganized. They never apologized for leaving me on hold or for the lack of communication. Who knows how long my drill was there they kept telling me that the deliveries come on Tuesdays but told me it was in on special order and came in but then nobody knew where it was. They have lots of miscellaneous parts which they are good for but so is online shopping. Would not recommend for warranty items from the manufacturer.