James Hernandez

Review of All Star Automotive Group

My wife an I were at this dealership on 6/7/18, lo...

My wife an I were at this dealership on 6/7/18, looking at buying a suburban for our family. We came across a vehicle we liked and began to talk with our salesman. He was unorganized and had us waiting around for a couple of hours while went to find paper work and get our car appraised. Then when we hashed out a deal, we waited another two hours just to get to the room to begin our financing process. The people were not very friendly and they had no cups for the water to drink while we sat around and watched almost an entire MLB baseball game, (you know those last forever.)
While sitting there we witnessed other customers become agitated when they were in the rooms getting their financing straight. We then understood why? As soon as we sat down to handle our financing, the manager begins a story about the pre-approval I already had with my bank and decided with out my consent to sign me up for a different financial institution (GM s) and the deal we had worked out was gone. It was no where near the numbers we talked about.

STAY AWAY FROM THIS DEALERSHIP