Eric Horton

Review of Bob Allen Ford

My daughter and I bought a used 2012 Ford Focus SE...

My daughter and I bought a used 2012 Ford Focus SEL from Bob Allen used cars. The sales experience was ok. Doing the paper work was ok too. When it came time to see the finance manager I started questioning if these people really knew what they were doing. We bought a car in Kansas that has to be titled in Missouri. I distinctly remember asking the finance manager if I needed to go and get the car inspected at a Missouri inscection station. He said nope when we get the all the paperwork done so you can title your car you will have everything you need. About a week went by and I got a call from the dealership saying that I could come pick up the paper work at my convenience. I picked it up and looked inside the envelope and there was the title application and the old title and a power of attorney letter. I thought this doesn't look like all what I need but what do I know right? I waited 1.5 hours in line at a Missouri License Fee Office to find out I didn't have the proper paperwork to get the car titled. Remember that question I asked the finance manager about going to a Missouri inspection station? That's exactly the piece of documentation that I was missing. It seems you are required to have a ID and odometer statement from a Missouri inspection station for a car bought out of state. This dealership has to have sold hundreds if not thousands cars to Missouri residents. Why wouldn't they know about the ID and odometer statement? So while waiting a week for the paperwork to be finished at the dealership I could have already had gotten this other piece of documentation. So if your from Missouri and anyone from this dealership tells you, you don't need to go to a Missouri inspection station do yourself a favor and go anyway and get your car inspected. It will save you some frustration and hassle trying to license your car. To Bob Allen Ford. It's all good. I've been lied to enough this week by car dealerships. Please don't try and contact me. I've wasted enough of my time waiting and talking to people for nothing. Instead if you don't know the regulations in Missouri please learn them and when your Missouri customers ask a question about title and registration you can give them an informed answer instead of acting like you do!!!