A tough review to write, made tougher by Google's ...

A tough review to write, made tougher by Google's "click from these three choices' selectors.

This place wants to be top-flight. It's pretty. The location is great. The facilities, particularly the spa, are truly top-notch. But although the intent is clearly to provide a 5-star experience, this Mandarin Oriental struggles to feel like a 4-star. The staff, 'helpful' enough, feel indifferent, nonetheless.

OTOH: it's Miami. This is probably the right place to stay, anyway.