Angelika barnes Review of Coquitlam Chrysler
Deeply disappointed, very sad having our Jeep SRT8...
Deeply disappointed, very sad having our Jeep SRT8 damaged in front of our eyes, very disappointed in the service staff, service manager and store manager, we watched our door being opened and hit against the steel vehicle lift, I confronted the senior service technician when we saw it happen. And nothing , they denied the whole thing, Three of the top staff did not help or apologize. When you bring in a top of the line black 100K Jeep SRT8 you would think they would be careful not to open the door against a steel lift , dent and chip off the paint. The store manager says there is cameras everywhere and will review them and get back to us . My wife was in shock to see the door damaged and to witness it happen! Wow what an experience! Previous to this incident, the day before I brought the Jeep in for an oil change at Coquitlam Chrysler, drove home checked the oil level. And found that it was overfilled by two liters, Way above the cross hatched oil level lines , so I drove it back the next day. The service manager brought the jeep into the service bay , parked the Jeep not parallel to the steel lift. But was careful getting out not to damage the door .Then the service technician tried to remove the oil with a plastic hose through the dip tube but was not successful. I am not sure of the condition of the plastic hose, dirty or new? Now I wonder if there is any dirt in my engine after the new synthetic oil change I just paid for? I would have thought they would have lifted the Jeep up and removed the oil plug and removed two quarts of oil. Then the senior service technician tells me the oil level has to be taken as soon as the vehicle is shut off , before all the oil settles in the pan. Which makes the oil level way to high. Then opens the door, hits our door against the lift. Now my Jeeps door is damaged and the oil level is still not within the owners manual specifications. Worst of all , now I wish I had never taken it back there. Now my door is DAMAGED and no one in the store will return my phone call even after several messages. I was hoping the store Manager would return my call , but NOTHING, My wife and I are left a very upsetting experience that I hope no one else has to go through! I am going to make a complaint with the RCMP, and Chrysler Head office Canada. This is an example how a domino effect can happen . (1) oil service technician puts too much oil in. (2) Service Manager parks The vehicle incorrectly in the oil service bay. (3) Senior service Technician doesn't realize the vehicle is parked incorrectly, and to close to the lift . Then opens the door against the steel lift and damages the door. (4) Manager tells us he will review the cameras in the shop and call us back. I received no call back, even after several messages left by myself, I got no reply. ALL OF THESE PEOPLE DID NOT DO THEIR JOB PROPERLY, IF THEY HAD MY VEHICLE WOULD NOT BE DAMAGED RIGHT NOW! I feel failed by both the vehicle service side and the customer service side of Coquitlam Chrysler. If I was the store manager I would have simply looked at the cameras, saw the incident . Fixed the door and paint and moved forward. For all those Mopar enthusiast out there , you may not want to bring your SRT8 , Hell Cat , or Track Hawk in for service, It may not be in the same condition as it came in when it leaves the service department! My experience does not receive a single star. By the way Scott and Ben! Thanks for ignoring all of my calls and messages. These store managers define THE WORST EXPERIENCE EVER!!!!
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