G

Golden Girl

4 years ago

Room was dirty upon arrival and we called desk for...

Room was dirty upon arrival and we called desk for new room and they informed us they were sold out. There was no cell service in many areas of the casino and barely in room WiFi.

Workers were more concerned with you wearing a mask than cleaning tables and disinfecting everything people were touching. The mask rule did not apply to the entertainers when they were served at bar without one.

I ordered a drink after playing on a table for a few hours and it was never delivered.

Come morning, I woke up to my feet itching and bites (when I got home it was confirmed bed bugs).

Manager we spoke with was very concerned and filed report and gave us a refund for the room. We had shown her pictures of the badly non clean room and hallway carpets and she said hotel was overdue for renovation due to Covid. Not sure how that matters by not cleaning a room and at least vacuuming carpet?

This is far from a 3 star hotel.

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