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The only reason I am not giving 1 star is because ...

The only reason I am not giving 1 star is because I still feel like I was given a good deal when it came to the price. I purchased a used Toyota RAV4 2015 from Honda of Serramonte about 3 weeks ago. The car looked and felt great, had great history, and great mileage for a good price. I took the car for the test drive with my salesman, Rilee Archer, and everything was going well until I was driving down a hill and felt shaking when I would brake. I asked about it, Rilee said he didn't feel anything but that he'd have the mechanics take a look at it. We further into the evening, I decide to buy the car, leave the lot at about 8p/830p (after the lot closed) and drive off in my new car! All super exciting until immediately after getting on the freeway and I feel a vigorous shaking every time I brake. I call the dealership the next day and set up an appointment for a week or so later, after explaining the issue and asking if it was an issue that needed to be taken care of immediately or if I could go in a little later. They assure me it's no rush, say I can set up the appointment for whenever. Appointment day comes, I drive 3 hours just to get there from my home, and they tell me that it isn't their problem and they can't help me. BEFORE EVEN LOOKING AT MY CAR. We argue for 2 HOURS until the manager finally tells me that they can resurface to rotors for free in 2 days when the mechanic who originally worked on my car comes back from vacation (KNOWING I drove 3 hours just to get there) because "he is the mechanic who made the mistake so he has to lose the money for it," OR I could pay $300 for parts only, not labor, to replace the front rotor and back brake pads, since they all burned out over the short time that I had the car (since they gave me a car with a shot front rotor).
And since going to the dealership is an all-day event for me, of course I didn't want to go back another day! I should have never been asked to pay A DIME. It was THEIR mistake, I mentioned it to them before purchasing it, they said they'd fix it before I drove away, but yet I still had to pay $300 for their mistake?! So ABSOLUTELY ridiculous. I hope to never have to go back there. EXTREMELY unhappy with my experience with Rilee Archer and Chris. Unfortunately, I was unable to get Chris' last name, otherwise that would have been mentioned on here, as well.

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