Leigh Gradiz

Review of JW Marriott New Orleans

Hotel was beautiful, the staff were great and the ...

Hotel was beautiful, the staff were great and the rooms were clean! However after returning to our room late, we realized our ac wasn't working and the front desk sent someone up immediately. Unfortunately he wasn't able to fix it. But someone came up and brought us keys to a new room which was a very nice upgrade! They also gave us a voucher for breakfast in the restaurant which we did't get to use, but a couple days later I look at my bank statement and see that they refunded our room service!! Excellent customer service JW Marriott!