Matt Green

Review of San Diego Marriott Hotel and M...

Price: 60$ is 1/5th the cost of 300$.

Price: 60$ is 1/5th the cost of 300$.

Wifi: I was there for a business reason. I needed to be able to check my emails and work remotely if required. At the 60$ a night hotel, we had free Wifi. At the 300$ a night they wanted 15.95 per night. I found out that you could sign up for a rewards card and get Wifi for free later, but why add another hoop to jump through?

Keycard : At the 60$ a night hotel, I could hold my wallet up to my door and it unlock. At the Marriot I needed to pull the card out insert wait and pull out.

TV : At the 60$ a night Hotel, we have a wall mounted TV because we were in a new area, we didnt know the channels. We went to the guide channel and found the shows we wanted to watch. At the Marriot, We tried to do this but the TVs were slow to respond. When we got to the guide channel, you could not see what shows were playing only what channels were where (ABC, NBC, etc) This lead to us hoping around a lot to figure out what is on. Which was even more frustrating because of the lag responses remote -> tv.

Staff : The 60$ hotel had almost no one on staff. The Marriott staff was rude to me a few times.

1. The day I checked out I needed to drop off my luggage so I could attend the last day of the convention. I called into the main desk and asked if I was able to do so, they said yes. I carried my bags to the main desk, asked if I could drop my stuff off, they said to go to the bellhops desk. So I walked over to the Bellhops desk and said "Can I drop my stuff off here". He looked at me and said "Did you even stay with us?" and I said "Yes I stayed for the last four nights and I just checked...", he interrupted me and said "So did you stay with us?". I repeated "Yes I stayed with you for the last 4 nights along with my coworkers for the convention". Apparently this convinced him. My assumption is he looked at this 25 year old man and assumed theres no way I could have afforded this place. After this he said "We aren't the ones who will hold your stuff", then I said "The lady at the front desk over there pointed me this way to drop off my stuff" to which he responded "You need to go around the corner".

2. I decided to grab a quick (and expensive) lunch at the Marriott, I needed to get something from there before I headed back to my convention and didn't have time to find food elsewhere. So I walked in and sat down. I waited 8 minutes and decided since no one had greeted me, maybe I was suppose to be seated. So I walked up to the desk where people were standing behind and said "I am here from the convention looking for quick food before going back, do i need to be seated?" They said "No just sit anywhere". So I sat in the boot diretly next to this desk with ~6 people around it. My guess is they were planning for a big group because a few tables were pushed together and had "reserved" on it. After waiting another 10 minutes with no one talking to me, I left. That was ~20 minutes out of my 30-40 minute lunch break, not even counting walking back and forth. I didn't eat that day until around 7pm. Again, rude.

3. I actually went to customer service desk (I cant remember the actual name but this is what it was) to complain when I found out my Wifi wasn't free. After making the complaint they basically told me "that just how it is here", which is crazy by the way. So I texted my boss and asked him about it and he said pay for it if I had to. So I did. Later I found out from another coworkers that you could sign up for the rewards program and get free Wifi. Why didn't the Customer Service guy mention this? So I signed up for it the next day and they acted like they were doing me a favor to "comp my wifi" from the day before.

All and all, if I have any weigh in where we stay for our next conventions (we do about 3-5 a year and about 4-5 of us go), I will recommend we do not stay at the Marriott. Also if able, if we are staying at a Marriott I will not go. I was very excited to have excellent service at the Marriott.