Staff is rude and hung up on me when I called from...

Staff is rude and hung up on me when I called from the room. Internet is so slow it s not useable, plumbing is VERY old and the bed wasn t the usual cloud-like pillowy but instead scratchy and heavy.

Also, I m a platinum member, no welcome gift or upgrade. There are 3 other marriot properties in 2 blocks. Stay at ANY OF THEM INSTEAD OF HERE.