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I do not recommend this place for anyone. Up until...

I do not recommend this place for anyone. Up until a few months ago I had my car fixed there twice, with over $1500 worth of repairs. Last week I went in to get my breaks checked, as they did a $900 break job for me in December. I was immediately met by speculation about the noise I was hearing. Ray took a ride with me and talked the ENTIRE time, instead of listening to my breaks. He then said there was no sound, so we had to drive again for him to hear it. He stated the sound wasn't anything. I told him that the squeaking he was hearing has been consistent for over 3 weeks and therefore it needed to be checked out, especially since my breaks had never squeaked prior to them working on them in Dec. He refused to check out my car (except for checking my break fluid,). I thanked him and asked for a "no charge" receipt, which I've gotten at tons of car places. This is when Ray went from kind of dismissive towards me to angry. He huffed, stormed inside and made me fill out an invoice form (which I was fine with) but rambled about how he "has never printed a no charge receipt for anyone and this was just ridiculous." I happily filled out the form and then he stomped out to look at my car. Only then WITHOUT ASKING ME, did he drive my car into the shop to bring it up and take off the wheels. Mind you, I have now been at Carrsmith for over an hour and had called ahead about my breaks needing to be checked, but 0 actual work has been done to check out my car. Another hour passes and Ray takes me out to look at my breaks (and explains a disc break to me like I am a literal child) and says that he found nothing that would cause squeaking except for the metal shield behind my rotor was a little bent. He bent it back right in front of me, no big deal. But, he said this would not cause squeaking. The next part of our interaction is why I am writing this review. I do not want ANYONE, woman, man or anyone to have to go through the bullying that Ray then subjected me to. When we got back inside to the front desk, Ray printed out my receipt and there was a charge for the inspection. I kindly reminded him that I have the insurance for their break job and only brought my car in to get checked because I had my breaks done at Carrsmith in the first place. He began yelling at me saying "You don't think my work is worth anything? You think you shouldn't pay?" Then he took his certification off the wall and began rambling about how good at his job he is and that I was questioning his ethics (I was literally just asking to not be charged since I had used 2 hours of my time getting them to check a problem that was covered by their break job and insurance). He continued on yelling at me and being dismissive. I was appalled. Took my receipt and left. Never have I experienced such unprofessional behavior. This is my first google review I've ever written, and it's because I never want another person to have to feel dismissed and belittled because they go in for a simple break check.

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