Jean Baptiste Desjardins Review of Four Points by Sheraton & Conf...
I chose this hotel because of location. It is with...
I chose this hotel because of location. It is within walking distance from my work and when it s -38C outside walking heated skyways and underground instead of walking on the street beats anything.
However since January 8, 2019 the hotel restaurant, located in the ground floor by the reception, stopped offering room service and decided on a ridiculous grab & go system for a few items. For example: I got here dreaming of just having an onion soup in my room and resting. No, I am obliged to go downstairs and either grab and go something I don t want to eat if I want to eat in my room or am forced to eat the soup at the restaurant.
There s a convention in town and the reception area was a circus.
I think room service should be available for those wanting it. Taking it away makes this Sheraton experience especially a Marriot golden elite one seems really mediocre.
Mind you staff is friendly and I got a great clean room. But 3 1/2 stars are the maximum I can give to this hotel now because I believe if you take something away from service you should cost less. I m paying more now than I paid last year.
Update: I ordered food through the Grab & Go. They told me to come down in ten minutes. I did. I have been at the bar waiting for 35 minutes now and nothing. Definitely worth to just bite the bullet and eat at the restaurant if I m gonna have to wait for an hour for my food.
Update: food was worth the wait.
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