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Garnie Bolling

3 years ago

Mediocre at best. The rooms in the Barlow tower at...

Mediocre at best. The rooms in the Barlow tower ate just standard rooms, so the value of cash or points needed to redeem a night stay is not of value. If you want to stay here do try to get rooms in the other tower, but as a loyal member of the Marriott program, I was not afforded the opportunity to be roomed there. I would suggest other properties to maximize your points or cash.

Management did not address the concern I had with house keeping barging into my room for turn down service, while house keeping did knock, she didn't give us time to respond before she opened the door.

While the hotel is located next to the St Pancreas station, first time visitors will have a bit of a challenge navigating the underground or railways getting to the hotel, very little in way of signage or direction.

I would not stay here again unless I had to, while the staff at the front desk is nice and professional , the nuances of management and the lack of value for lifetime elite members is hit or miss.

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