amber crombie

Review of Pearson Hyundai

Purchased a used vehicle on 11/09/2019. Some minor...

Purchased a used vehicle on 11/09/2019. Some minor cosmetic repairs were requested and vehicle was left with dealer. There were several chips on the vehicle windshield, which I requested be repaired before purchase. The dealer charged me a fee of $50 to fix these chips, as they said they were already selling the vehicle for below market value. I agreed to pay this fee; however, the dealer never contacted the windshield repair company. I was forced to contact them myself, to which the gentleman informed me that he had never heard of this dealer charging a buyer for windshield chip repair.
Picked up vehicle from dealer on 11/11/2019. On 11/15/2019, took vehicle to Firestone due to heavy vibration at highway speeds. Vehicle was diagnosed with a bent right, rear rim, as well as being out of alignment and balance. Vehicle was repaired by Firestone and Discount Tire. Took vehicle again to Firestone on 11/23/2019 due to check engine light having illuminated same day. Engine code P0420 was read. Firestone advised a replacement of the catalytic converter and O2 sensors. Also advised the bushing on a front engine mount was torn and in need of replacement. Called dealership 11/25/2019 and spoke with Rick Garland who informed me the service records did not state any of these repairs were needed and that he could not be of any assistance as it was a used "as-is" vehicle. Vehicle was sold in misrepresented condition and not thoroughly inspected. Firestone suggested that the condition in which the vehicle was sold was deceptive and reported fraudulently.

EDIT: In response to the dealer s comment below: I did reach out to one of your sales managers. He stated that there was nothing he could do as I did sign an as is waiver. I understand this, but I believe that if your technicians did a thorough evaluation on the vehicle, they would have noticed the bent inner rear rim at the very least. Since your manager said he could do nothing, I saw no reason to bring the vehicle back to your dealership to pay a more exorbitant price for service and for technicians who I wouldn t trust. I know the mileage on my vehicle is high, but that does not mean it should need a $1500 repair after less than two weeks of ownership. Used dealer stereotypes are stereotypes for a reason; and I believe that was largely demonstrated here. Thank you for the response, but I will not visit or recommend your dealership moving forward.