Avery DeLyons

Review of Universal Property and Casualt...

It all depends on who you work with! My claim had ...

It all depends on who you work with! My claim had been open for 5 months and I kept getting the run around. Information was never communicated, documentation was never requested, I was constantly transferred to someone who needed to "review my file" and could never get a concrete answer. One irate phone call got me assigned to Ann-Marie Brown and that was history!!! She is by far THE BEST claims Adjuster there! If she says she's going to call you.. sit by the phone because she will. In one week she got my claim handled after 5 months of sitting! She's reasonable, detailed, thorough and takes time to fully understand your case. I really wish all of their employees were like her!