The personnel is always very kind and helpful, fro...

The personnel is always very kind and helpful, from doctors to nurses to admin staff. My son has a condition where we visit Children's Hospital monthly since he was born, he is now 5 years old. Every single time the care he receives is wonderful. However, the billing is a confusing and the cost is prohibiting. When I have a billing question I'm always bounced between different people and I never get a clear answer so I have to figure it out with insurance and researching it myself. My son's treatment has been the same for 5 years so the billing should be pretty easy but it's always coded differently for insurance, unless it's billed using one specific code my insurance denies coverage so I have to call insurance and the hospital and spend hours on hold and explaining to multiple people the situation.
Also, we have had this treatment performed out of state, outside the Children Hospital network, at a much lower cost. I now have a baby and cannot fly that often anymore. Only giving 3 stars due to the pricing and poor billing department but employees are knowledgeable and corteous every time.