M. Goodwin

Review of The Spa at the Del Monte

Will never book an appointment with this place aga...

Will never book an appointment with this place again. They are very unaccommodating. My cousins and I booked some packages and something came up the day of and we had to reschedule, which was like pulling teeth because they made it so difficult - which to a certain extent I do understand. Finally, I was able to reschedule, but a death in the family occurred and my cousins and I are no longer able to go that day due to the funeral. I was told that I was not able to cancel even though I gave them a weeks time (plenty more than 24hrs, which is their policy), but I was told that because I rescheduled I couldn t cancel OR reschedule and they would still charge the card on file. They do not have a policy on their website that states this, which they probably should. The only policy is the 24hr cancellation policy. Ridiculous. Will never recommend to others.