I signed up for paperless billing last year. Provi...

I signed up for paperless billing last year. Provided my e-mail address that I use for ALL paperless bills for all of my service providers.

No bill. When I realize I didn't get a bill, I log on, and find that I have a bill AND a late fee. Call and they immediately take care of it and drop the fee.

They assure me that the e-mail billing notification has been corrected.

Next quarter, no bill notification. I catch it before it goes late, call in, talk to someone who says that they rolled out a fix to their notification system that will ensure that I receive notices.

February billing notification period comes and goes, and you guessed it. No notification. They assure me that A) The system has been fixed, and B) my bill went out, and C) check your spam folder!

OK, the system apparently hasn't been fixed because I've not received a notification and it's NOT in my spam folder.

It's incomprehensible that this is happening and that no one can figure it out.