Uncoperative staff, never call back when they say ...

Uncoperative staff, never call back when they say they will and just down right useless when it comes to getting back to potential renters. Somehow everytime I've rang which is more than a handful of times the entire lettings team is never available. They process and deal with things slower than the council. And we all know how they can be. Serious customer care needs to taught. While the staff are generally polite and well intentioned (bar a few) it just seems like a bit of a shambles, no one seems to know whats going on and seems like they struggle to just get on with their jobs.