Great place but lacks hospitality

Great place but lacks hospitality

The island was great. Rooms were nice but slightly small (beach bungalows)

There were a few things that pissed me and my wife though. Keep in mind that we have vacationed in Cancun, mexico and we have certain expectations about resorts :

1) my wife is a vegetarian and the number of items that she could have could be counted in 1 hand. This however was somewhat rectified after we spoke to the friendly head chef
2) my wife got hurt in her leg preventing her from walking efficiently. So I had to ask for a taxi service (complimentary) for transportation back and forth the restaurant. This was outside their policy (understandably so) but they could make exception. However the bad experience I had was that I had to explain and re explain every single time how we fall under the exception, sometimes to the same person!! Couldn't they have made the effort to note down and not ask in the future? I was there for 6 nights and she got hurt on the second day. This was a frustrating experience.
3) we had to miss a meal due to some timing mishap in the info sheet given to us. When asked about alternative arrangements after lots of arguing was told by the supervisor that we would be offered pizzas in the babuna bar. We go there and we were asked to pay for the tiny pizza. I didn't want to pay as the supervisor assured is so. I stood my ground in principle and it took them 1hour 15 minutes to agree to do good for their mishap. And another 30 mins for the pizza. Seriously?!
Similar thing happened in my Cancun trip where we missed dinner purely out if our laziness. We got a free room service with assorted sandwiches. Now that's hospitality.
4) I had borrowed snorkelling kit (which wasn't free BTW) and returned it within 24 hours the next day. They still choose to charge me rent for 2 days as they count calendar days. Had been to mexico and the equipment was free. Worst of all the receptionist was giving me a hard time for the gear being sandy. Because of which I had to go around myself and drop it off in the water tub myself (apparently he can't get his hands dirty)
5) there is supposed to be an island tour which we were never told of and so we didn't plan for it. We came to know about it 3 days before our departure. When I enquired about it apparently we missed the boat. So I had an unpleasant experience requesting a scaled down version of the tour. We got it but the while thing left a bad taste.

I'm certainly not returning to this place. Its expensive and not worth the money they charge. I live in the US and Cancun happens to be a very cost effective option for me. I immediately booked a trio to Cancun when I returned from this place to erase all the bad memories if you will