First I want to say that I am a Hilton Diamond mem...

First I want to say that I am a Hilton Diamond member and I stayed over 60 nights in Hilton properties over the last year. And this is by far the worst Hilton property I have stayed in (2-4 Jan 19). (This post is long, but bear with me.)

When I checked in, I asked the gentleman checking me in if I could have my complimentary water. He said that he put me on the diamond floor and that the water would be in my room. Great. Well, when I got to my room there was no water. However, there was a horrible smell coming from the bathroom, smelled like mold, mildew and septic. I called and asked for housekeeping to come and clean the bathroom; I was just going to ask for water then. I was told that they would come right up...no such luck. Housekeeping never showed up, so I closed the door and fell asleep.

The next morning as I was leaving, I stopped by the front desk and asked for a manager. I ended up talking with a front end supervisor. I explained to her what had happened the night before. She said that she would get it taken care of right then and that she would also make sure they left water in my room for me. Well, you guessed it, when I got back to my room after work, it was the exact same way I left it that morning. Housekeeping finally showed up, but it wasn't until after 6pm. UNACCEPTABLE!!!

The next morning I got up to get a shower so I could get breakfast and catch a plane. As I was turning on the shower, the on and off lever broke off. I called the hotel operator and they said they would send engineering right up to fix it. Well, they finally showed up, 10 minutes before I had to leave for the airport...no shower for me.

As I was leaving I wanted to talk to a manager about my stay and to see if the DoubleTree would stick by their promise to make my stay right. I didn't get to talk to a manager, but I did speak with Pradley Concept - Director of Front Office. I explained everything to him and he was very nice and apologetic. He asked what he could do to make my up for my stay and to earn future business. I said that he could give me some extra points for my stay. He said he would give me an extra 15,000 points to make up for everything. I shook his hand and said thanks. Well, you can probably guess what happened (based upon my stay so far), no points!!

I do travel to NYC for work several times a year, and I can guarantee you that I will not stay in this Hilton property again.