Michael Kaczmarski

Review of Shangri- La Villingili, Maldiv...

My wife and I came to the Shangri la Maldives for ...

My wife and I came to the Shangri la Maldives for our honeymoon. We spent 6 nights. It was fantastic. The arrival was nice, resort representatives met us in Male and from that point on was seamless. Check in was also quick and appropriate. Assad, our Island Host stayed up to date with us and Ali Hussein, our villa housekeeping was very good and was accommodating to our schedule as we spent most of the time in the watervilla. We enjoyed the Spa and after a mix up on scheduling our couples massage the Spa corrected it immediately. We loved riding around on our bicycles. The one area of our stay that my wife and I were disappointed in though was the food service, specifically in the evenings. Several times we watched the sunset from M Lounge the service was slow, multiple days we were there we received very slow service for the bill, up to 45 minutes to receive it and often after several requests from multiple waiters. On several occasions the waiter would come back to reaffirm what villa we were in prior to bringing the bill. At dinner at Javvu we received other tables beverages and the tables next to ours received our order. At Dr. Ali I ordered a dessert cocktail and I was informed it would take 5-10 minutes to prepare, which is understandable, however, 25 or so minutes later(after our dessert arrived and was finished) the waitress came up and asked how we liked our cocktail and dessert. She was unaware of the fact that I had not received my cocktail yet. There seemed to be some miscommunication between the wait staff at each of the restaurants as to which waiter would bring the food items out. Since these service errors occurred each time we dined at an a la carte restaurant for the evening it was seemed to be more of a trend than an isolated incident. However, due to the fact we were on a relaxing vacation and not on a vacation where we had a strict itinerary to follow it was not a huge annoyance to wait longer after we finished eating for the bill than we would expect from a resort of this quality or for the amount of money the meal cost. Overall we greatly enjoyed our stay and would not hesitate to return, but the evening food service(not the food itself) did leave much to be desired. I still would give my trip 5 stars as the watervilla, island, other resort facilities, and breakfast offerings were beyond amazing.