Nice and cozy hotel, that's why I chose to celebra...

Nice and cozy hotel, that's why I chose to celebrate my birthday, my big mistake was to make the reservation by phone, which brought me very bad experience when I arrived at the hotel and see that all my reservation was wrong, they charged me more $$ and the Details of the room was not as I asked, thanks to a manager or supervisor, I think his name is Daniel that was April 20, he helped me in a very professional and charismatic way making me feel good, those are the people who should attend I want to congratulate this Mr, I did not have the same luck when I checked out, they were charging me $ 100 more in my account and when I asked to speak with a supervisor, a Ms. called, Denitsa Georgieva, appeared. super unpleasant not even look at me or pay attention, the only thing that repeated again and again, q could not do anything for me, it seemed that I was talking to a machine, had a very bad face, just looked at the computer and repeated the same, I wanted her make this writing, I would have liked to have left here reflected how good the stay in the hotel, before I had the encounter with this Mrs. that is not professional, nor has a good way to serve the clients that I like to spend a good day with the family, I hope you understand my anger