Today I went to the dealership in hopes that I cou...

Today I went to the dealership in hopes that I could pin point a fuse that I needed to replace since my Toyota s electrical charging ports weren t working. I m gonna be honest and say that I was a little worried about the cost to diagnose exactly which fuse I needed since I understand that dealerships aren t a charity and they have to charge for their time. But Trevor (from service dept) and Bill (from parts dept) went the extra mile today when they didn t have to, and that speaks volumes as to the culture of generosity and customer service this establishment has. Trevor made the effort to squeeze me in last minute as he was wrapping up for the day to find out exactly which fuse I needed and Bill stayed a couple of minutes after his closing time to give me a new one. I am really grateful and appreciate how generous they were to make time and help a man out. Management should not forget about these two (especially Trevor) when it s time to promote/give out bonuses. Pretty soon my 4Runner will need a tune up, and am confident this dealership s Service Dept will do a great job. Well done Foothills Toyota!