Made a reservation and paid in advance through a b...

Made a reservation and paid in advance through a booking portal. Upon checking in, we were told that the room wasn't paid. When we showed receipt of payment we were told that it wasn't their problem and that we were to contact the reservation website ourselves. Of course we straightened things out, but the staff was most unfriendly and unhelpful. The hotel itself is just ok, definitely not worth the price. Bathroom is very run down and the shower is so low you have to crouch (and no anti slip mats readily available). Location only good thing.