The order did arrive earlier than expected, but it...

The order did arrive earlier than expected, but it included incorrect parts. This was rectified but communication on the solution was was not clear. I expected to hear that the correct part would be shipped ASAP and to then get notification it shipped. I got less ownership of the issue than expected from FCP and that resulted in having to ask daily how things were progressing because it felt like it was falling between the cracks.