UPDATE: November 18, 2014

UPDATE: November 18, 2014
Very disappointed in Shavitz follow up service. In mid-September when Chris came, he tightened the union bolts on each of the radiators. He also schedule an appointment with a tech/project manager (Joe) to come out to further assess the radiators. This is what Shavitz told me would happen when I paid them $104 for the original visit in September. As part of the $104 payment, a tech/project manager would be scheduled to come out to assess what repairs were necessary and quote the cost for completing the work. The day before the appointment Joe called to say he was canceling the appointment. Based on a couple of photos Chris sent him he thought that because I lived in a condo, the work required might go beyond my responsibility and he didn't want to "open up a can of worms". I told him it would be OK to wait until the heat was turned on so we could confirm if the work Christ did resolved the problems. I also asked him several questions so that I could talk to the condo association's property manager in case the problem was a bigger issue and possibly the association's responsibility. He said he would talk to his supervisor to get answers to my questions and call me back. I never heard back from him. When the heat was turned on in early October, both radiators still leaked. One radiator had an obvious crack on the union valve (which I'm surprised was missed on the original visit) and the other radiator, which was originally leaking from the steam trap end, was now leaking from the valve end. I called Shavitz to update them on the situation and asked if an appointment could be scheduled with a tech/project manager, as part of the original $104 paid in September. I called three times and never received a return call.

When I didn't hear back from Shavitz, I spoke with one of my neighbors and she gave me the name of another company she had worked with this past summer. They came out, assessed the problems, sent me a quote and did the repairs all for under $300. Everything is now working fine, but no thanks to Shavitz. Unfortunately I would not call Shavitz again and definitely will not recommend them. It may not be the case, but I can't help but think that once Shavitz got my $104 they didn't feel the need to follow up as promised. If I could I would rate the NO STARS.