Irene Tan

Review of Patroids

I quite disappointed with the latest app as there ...

I quite disappointed with the latest app as there s no way for us to send feedback or make complaints for poor services of driver. I have wrote in to request for explanation regarding one of my booking on 30 Aug@19.05 but no answers from any person in charge. When I make a booking (30Aug) for two pickup & was confirmed time pickup at 19.05 but the driver SHD1076J Mr Ong Loy Yong didn t show up. I try calling his hp (7x) from 19.15 to 19.26 but he don t bother to answer my call even I did 2 msg to him in English/Chinese, yet he didn t bother to reply me!! I wasted almost 30mins then I saw my booking was cancelled!! I was then reconfirm with another driver. I was quite annoyed as we booked Grab is because we are in hurry but my experience through this incident make me wasted my time & have bad comments from friends that I fetching them!!
I do hope Grab would kindly look into this poor services & please get back to us if we need assistance.