Sarah White

Review of Edencrest

Let me tell you about my experience with Eden Cres...

Let me tell you about my experience with Eden Crest Vacation Rentals, Inc. via Vrbo.

We chose this cabin through VRBO because they accepted dogs.

We arrived shortly after check in, the house was easy to find. It was really close to another rental full of college kids, with at least 12 cars outside, they told the young teenage girls with us that they were gonna party loud, and to call them not the cops if we were bothered.
The house was nice, albeit very muddy right in front of the stairs to get inside, and there was no mat inside to store shoes on, so we had to use a towel to prevent mud from getting tracked everywhere. The house was cold, and we set the temperature at 72, which made the upstairs unbearably hot, and the downstairs manageable. We couldn't figure out the fireplace, and ended up calling to get it looked at the next day (the pilot light went out, and the nice worker got it lit) but it blew out about 30 minutes later, and we didn't want to deal with it again, but would have been nice to help heat the main floor which was cold all weekend. It wasn't exactly "rental" clean when we arrived, which during a pandemic was truly worrisome, especially with zero cleaning products provided.

It snowed and they do not plow/scrape the roads which are super steep, but luckily there was no one coming in behind us so we didn't have to rush out the door and could wait for the hill to melt.

The hot tub was small, basically a 2 person unit, and the water was cloudy but smelled ok, there was no place to hang towels or clothes near it, which would have been nice. We did see lots of trash on the hill right next to the hot tub, which was unsightly.

Before cooking food I had to clean some pans as they were put away dirty, and did so with the utensils we used just in case, which was hard to do without a scrubber/sponge. The kitchen also didnt have a single decent knife, it took forever to cut chicken. We cleaned up the best we could with only 2 dishwasher tablets, 1 trash bag and no laundry detergent or cleaning supplies besides a roll of paper towels that would fall apart once taken off the roll.

YESTERDAY, 2 days after our check out, we got a call and were told we would be charged an extra $250 for "excessive pet hair and pee on a bed", even though we already paid extra for pet cleaning, and had no way to clean the fur stuff up ourselves. And, no one peed on any bed...

The pictures sent do not show pee on a bed, nor excessive hair. What they do show are muddy towels from us cleaning up muddy feet/shoes constantly because the front stairs go right into mud. I refused to pay $250 extra for a handful of dog hair on a bed spread. The photos that were sent were taken against a concrete floor (not the flooring in our cabin) and sent two days after our check out.
No one has responded to my texts, calls, or e mails. And this morning Eden Crest debited me $125 without any further contact or explanation.