Beds were not made, no water bottles ( Included ch...

Beds were not made, no water bottles ( Included charge in hotel fee ), no replacement of towels, shampoo and soap. We were told that they were going to be sent and it did not arrived until the next. Dirty bathroom sink when we arrived. We paid for a 4 star hotel and received 1 star service. We don t mind paying the expense parking nor hotel fee, but this service was not acceptable. Our room was under Albert Carpio in case Hyatt would mind getting back and explain.