What was supposed to be a nice resort vacation in ...

What was supposed to be a nice resort vacation in a whirlpool suite for my birthday has turned into a nightmare. The phone and hairdryer did not work upon arrival. They brought us a hairdryer and showed us how to hold the phone cord just right so the phone would work. Whatever, it s vacation, so we aren t going to let that get us down.

Then the beeping started at midnight. Every 30 seconds BEEP BEEP BEEP. Front desk sent up security who was very nice and spent an hour trying to fix the broken smoke detector that was hard wired in the wall. He said the battery was dead and that maintenance left at midnight. We volunteered to go to Walmart to get a new battery, but he found a spare. Even with the new battery, it would not stop beeping.

We went to the front desk at 1:45am. They called maintenance and literally heard him say he s not coming in for that. They gave only one other room anywhere on the resort. We left our number and they promised to call us as soon as the whirlpool suite was fixed. So at 2am we had to move from our whirlpool suite to a tiny room across the resort with the loudest air conditioning I ve ever heard. Finally got to sleep at 3am but woke up repeatedly from the air conditioner turning on.

At 9am, my husband headed back to the old room to pick up some things we left. When he got there, no beeping! They had fixed the beeping already and forgot to call us. I was exhausted and in tears. Really I just want to go home.

I went to the front desk to talk about it, like the overnight person and security had told me to do. I was tearful and so tired. The manager Jessie said the best he could do was comp the night we didn t even get to spend in our suite. He really didn t even seem to care. As I was crying he said I don t understand the reaction, it s fixed and we comped the night . He went into the back room to call another manager and I heard him say this is ridiculous . One lovely front desk woman got me some water. They said no one could talk to me then but that they would call me, either on my broken room phone or my cell phone that they forgot to call me on earlier.

You would think on a holiday weekend at a large resort, they would have maintenance on site or a manager to speak to.

They really don t seem to care at all. I wish I was at home and not on vacation here.

UPDATE: The beeping was back again the very next night. What a nightmare! No maintenance after 11pm on a Holiday weekend. They brought us a new phone but that one didn t work at all, so we couldn t call about night two of beeping. Had to get dressed and walk down to the desk.

Check out my trip advisor review if you want to see pics of the dirty whirlpool

Stay at your own risk.