Peter G

Review of Guardian Fire Protection Servi...

Guardian Fire technician Thanh Nguyen and another ...

Guardian Fire technician Thanh Nguyen and another tech provided excellent analysis, trouble shooting, product knowledge / and utilized his previous experiences of similar problems to the malfunction situation that was occurring with the fire alarm system randomly reporting a trouble signal in one of our building zones which was resulting in the monitoring service calling the authorized individuals up to several times every day & night.

We have had other Guardian techs out here at the building and they could not solve the problem...usually left after looking at the panel and said it was a "outside line problem - comcasts fault". Thanh Nguyen nailed the cause of the annoying system trouble alerts / calls and tightened up a connection with an end of line NAC that had a loose resistor under a wire cap. Problem solved! Guardian needs to have Thanh Nguyen train the other technicians!
note: the two techs arrived 50 minutes ahead of schedule so great job by Guardian Fire dispatch personnel in being highly efficient!