Jim Ryan

Review of Alex Karras Lincoln Mercury

We recently had our newly leased Lincoln MKZ in fo...

We recently had our newly leased Lincoln MKZ in for a sunroof installation. The loaner we were given reeked of cigarette smoke and had personal debris and pocket change in the small compartment in the console. When we picked up our vehicle after the installation, it had not been washed and there was a large grease spot on the interior of the windshield where, it appeared, that someone had leaned their head against it while doing the installation and never cleaned it up. When I dropped the car off initially, I told the service person that my tire pressure indictor was registering low pressure. She assured me that they would take care of it and that it was probably due to the cold weather. When we picked the car up, the low tire pressure indicator was still on and I had to take it next door to inflate the tire to the recommended pressure and pay for the use of the machine. This was not a pleasant experience at all. I do hope service improves or this will be the last time we lease or purchase a vehicle from Alex Karras.