Chad Louthan

Review of Trek Bicycle Store Hoppers Cro...

This is a Trek shop for sure. The guy that helped ...

This is a Trek shop for sure. The guy that helped us was nice, but would not exchange my product without a receipt on current products. One which did not work. He confirmed that there was something wrong with it and still did not offer any sort of exchange. I tried to exchange a couple of products and spend more money. I agreed that I did not have the receipt, but they were not willing to entertain any exchange even if I paid for the more expensive product. I work in retail and I would always be willing to exchange product if I a) sold that product, and b) was going to make more money. This is a city of bicycle shops. These guys got my money for the first items, but they will not get another cent of mine. I have also let the ACCC know about what happened today.