Marcus Blount II

Review of duke automotive

Because we had not bought a vehicle in years and t...

Because we had not bought a vehicle in years and things had changed so much, we decided to try Duke Automotive to get answers to our questions. We looked around, asked questions and our questions were immediately and fully explained by Brian Goff, sales consultant. He was very courteous and forth coming with his answers. However, in our decision making process we took about a week to make up our minds, but knew we were going back to Duke; Brian Goff had laid the ground work for our return. We contacted Duke and was told Brian was away on an emergency; Bruce Blythe, new vehicle sales manager, immediately re-assigned us to Al Hicks, sales consultant which was a seamless process for us. In fact, he was politely waiting for us to arrive. Al continued the courteous process of answering more questions and demonstrating the vehicle we were interested in with no sales pressure at all, making the sale process easy and comfortable. When we got to Don Kelly to finalize the sale, he even made the process of signing the remaining paper work easy and "painless". When we returned to pickup the vehicle, Al introduced us to the service department persons we would be working with and who had prepped and serviced our vehicle having it ready for pickup at the appointed time. With employees like this representing Duke Automotive we will continue to deal and recommend them for purchasing, service, friendliness and knowledge.