I don't know what all the negativity is about but ...

I don't know what all the negativity is about but I had a Matrix appointment on-line this morning and it went fine. The LPN was professional and intelligent, making several good recommendations on free services Aetna was offering that could be of help, and other suggestions. The interview lasted about an hour and was told she'd forward the results to my family doctor. When people call it a "scam" I have no idea what they're talking about, and wonder if they know themselves.