We were not able to stay or travel due to the floo...

We were not able to stay or travel due to the flooding in our area. We called Doubletree, they told us we would not be charged. We were. I canceled through hotels as told, and they claimed we no showed and charged us.
Will never ever stay at a double tree again. We wanted nothing more than to take our trip. But when everything around us was closed due to flooding we had no choice. Sickening that you would do this to anyone.