Will Hoang

Review of Lexus of Maplewood

I was hustled into a repair that other mechanics a...

I was hustled into a repair that other mechanics at Lexus dealerships confirmed to me (after I was pressured into doing the service) that it was a non-critical issue. $3500 for a gasket oil leak that apparently is common in Lexus RX and Toyota SUVs.. Lexus of Lindon and Murray in Utah (my home state) both quoted me for a 15 hour job for this repair whereas Maplewood I find out later had over quoted me for a '21 hour job' that cost $800-$1200 more than the other dealerships. From the time I handed over my keys and picked up the car the repair was done in less than 12 hours, but the charge was still 21 hours of labor. Criminal.
Called with my complaint and was directed to Tim who said he would follow-up with me in a few days. 3 weeks went by and didn't hear from Tim. When I was finally able to get him on the phone he said "remind me what the problem was?". Wow. Lexus of Murray recommended I send my complaint to corporate which I am in the process of doing. Lexus has suddenly developed an arrogance to charge for service like BMW/Mercedes when their cars over the last decade have lagged behind in both design, performance and gas mileage.

If you are reading this review please do yourself a favor and test drive a Tesla at the Eden Prairie location. It takes 1 minute online to schedule a test drive with a knowledgeable rep. You will be absolutely blown away by the customer service. The quality of those vehicles are outstanding. I'm looking forward to the delivery of my Model 3 in 2 months and not being forced to go to the gas station weekly (saving >$800-1200 a year on fuel) and having the convenience of charging at home, saving $160 a year avoiding two synthetic oil changes as recommended by Lexus, saving $1000 every 3 years not having to replace brakes/rotors (teslas have regenerative braking!), or having to do upkeep/repairs on a mechanical engine with so many potential faulty parts at the Lexus labor rate of $135/hour plus cost of parts. Plus, you can essentially own a Tesla for free for 12 months with the $7500 government subsidy. Oh and it's a lot faster than a $88,000 Lexus GSF (0-60 in 3.5 seconds in the Model 3 compared to 4.5 seconds in the GSF). God bless Elon Musk.