Don Abercrombie

Review of Hilton Singer Island Oceanfron...

To start...our air conditioning was not cooling, c...

To start...our air conditioning was not cooling, come to find out our filter had not been changed in quite sometime, I have alergies as well, my partner took filter out, called front desk, they had no maintenance person to clean or replace the filter. Filter was not fixed til the next night.
Then...door lock broke, multiple times, had to wait for security to get master key to get us in, but door could not be fixed until Saturday.
(This incident with door was Friday night)
It was a class reunion for school, was not made aware when reserved the room for $139 per night, that upon arrival, we are told $ 28 resort fee daily, $15 per day parking...
The food at the restaurant was highly over priced and NOT worth what they were charging. Then called for a late check, and was quite embarrassed to be told , you have already checked out...I said no...I'm still here, may I request a later check out..I was told , NO..you need to get out of the room! Yes..I was told you need to get out of the room...this was 11:58..
At Marriot, Holiday Inn Express, I can stay as late as 1 -2 pm.
Then...when we got in Thursday night, I was informed I had NO RESERVATION!
Which I had called Wednesday afternoon asking for a earlier arrival on Thursday, and operator made a reservation for me Thursday..long story short, reserve. Could not be found, I had upgraded to partial ocean view, they had me at Island View...then was told there phones were down due to AT&T problems...all in all , this was a disappointing visit of this Hilton, btw, not even a microwave in the room, nor vending machines.
You have purchase from their "pantry" items.
Such as a 20 oz Pepsi $3 bucks...

I will stick with my Marriott or Holiday Inn Express...highly dissappointed...