Allow me to start off by saying I ve gone to sever...

Allow me to start off by saying I ve gone to several health first facilities and I typically go to either Viera or cape ER when I m having major issues. I m always in and out lickity split and am typically blown away. But Holmes.. I have never seen such severe disrespect or lack of professionalism at a health first facility as I did at Holmes ER. Not towards myself but towards another patient. The front desk staff was not only rude but continued to talk badly about the patient after they took the young woman to the back. Everyone has bad days, and everyone gets worn out when working 10-12 days on before having 4 days off..that does not excuse disrespect nor does it excuse talking badly about the patients. If they ve done it once, they ve done it a dozen times. I ll never in the rest of my days return to Holmes Regional and I will be recommending others take the extra time to drive to one of the neighboring hospitals to avoid the ugliness I witnessed tonight. I m so glad I took the time to record the incident. I refused to be seen by the staff after witnessing the incident and drove to Viera. I ll be contacting HR and reporting this further. I truly urge the woman to do so as well...this can not be tolerated at a hospital...you re there to help people not belittle them or treat them like trash because you re having a bad day