Edit: As of 6/17 the order's cancelled. Still not ...

Edit: As of 6/17 the order's cancelled. Still not a single attempt at communicating anything. I must've said something that struck a nerve. Hey, the truth hurts.

LITERALLY THE WORST CONSUMER EXPERIENCE I HAVE EVER HAD. Zero communication and zero service.

Original post 6/15: I registered on May 22 and added a couple things to the shopping cart that I was considering while I waited for the product I really wanted to become available in inventory. On May 26th I got the news, "The item you requested is back in stock!" Now, between the two listed dates I got 2 automated communications encouraging me to make a purchase as I left product in my cart. I ended up making purchase for nearly $500 on May 31. Between the 26th and the 31st I received yet another email, "Don't miss out! - There's still time to complete your order." On the 31st I purchased 4 armor plates and some magazines. At that time I don't recall there being any notifications of delays. I figured I'd give them some time considering the state of things and their website's notification of, "Orders typically take approximately 24-72 hours to ship. This of course excludes weekends and/or national and Jewish holidays. If your order is placed at the end of our business day and/or weekend, you must take our business hours into consideration." After 5 business days on June 6th I sent a follow up using their internal communication system. Based on their responses to the reviews I eventually read, I would venture to guess that never happened therefore implying I made it up, but time will tell. By Tuesday June 9th still nothing. I decided I'd dig in and see if I could find some information. I was astounded at this company's reputation and now fully understand it. I would go as far as to say their 1 star rating on the BBB is too high. Anyway, I sent two communications that day. One went to cs@ and the other to sales@. Two days later on June 11th I sent two more emails, again sending one to each of the previously listed addresses. Somewhere in there I sent a separate message to their internal messaging system again, but I'm sure "I made that up to" as there is no record on my account. In the meantime I received more automated email from them on June 8th, 9th, and 11th, but again, nothing addressing any of my concerns or even an acknowledgment that they even care that you re reaching out. Best I can tell, the status of two of the armor plates I m attempting to purchase changed and indicated they would ship on June 15th. As of just a few days ago, they re completely out of stock. That s my story. On to what you ve read this far for. Am I going to get the merchandise I ordered on May 31st and waited patiently for? Are you going to show as shipped and never get the package to the shipping organization? Will my order be completely canceled for outlining my experience with Botach? Will excuses be made about the pandemic and Covid? To share some recent experiences with other organizations; I ordered from Shellback Tactical, Opticsplanet, Bulletproof Zone, Bulkmunitions, Eurooptics, Tier 1 Concealed, and Nexbelt and received the products I ordered in less time than I could get an email response or any type of human communication from Botach. All you had to do was say, We re sorry we are behind. We intend to serve you by (insert realistic date) , and me and most of these negative reviews would not even exist. I d like the product I ordered ASAP and/or a realistic expectation of when they ll be delivered. If the plates that were going to ship on June 15th aren t in stock or won t be, cancel my order and I ll take my money to an organization that cares about and respects their customers. An email response is literally too much to ask for...sad for a company with the years of experience y all have, but that s just my unprofessional opinion. Y'all as the professionals would have a better understanding.