While I found the staff to be very friendly, l was...

While I found the staff to be very friendly, l was horrified at the lack of ethics in this company. I carried a laptop to them to have a virus cleaned. I bought this computer new about a month before and it was still like new. The virus was the only issue. Both the employee and I looked at my computer together and he then wrote up the repair order for the virus. They called me 3 times with password issues until I got the call it was ready to be picked up. When I arrived to pick up my laptop the screen was cracked. The laptop was in perfect condition when I dropped it off for virus issues. Any IT/ computer technician would of noticed a cracked screen the second they opened the laptop. Not only did the screen have a big crack from end to end, the touch screen was no longer functional.
The employee that checked me in, and during all our conversations, never once mentioned a cracked screen. When I arrived to get my computer they, for the first time, ask me if I knew my screen was cracked. I told them no that it was not like that when I check it in, they can refer to the repair order slip.
It took a while to get a return call from the owner, but he said he thought it was cracked when I brought it in. However, since it was not noted on the check- in order, they would have to repair it. I took the computer back in for them to repair the newly cracked screen.
After a week I had not heard from them and called to check on the status, I was told it cost $300.00 for the parts and it was broken when I brought it in and they would not repair it. I took the computer to a Microsoft store and upon examination was told the computer had been bluntly dropped on the edge for that type of crack and very easily detected at first glance of the computer. Any computer technician would of seen this crack since it goes straight across the screen and prevents the touch screen from functioning.
The owner of Nlctech treated me as a liar, caused me much time and stress and degraded my integrity. There are honest and reliable computer repair businesses out there. THIS IS NOT THE ONE TO GO TO. Don t let this happen to you.