Opinion revised downwards. Really impossible that ...

Opinion revised downwards. Really impossible that there is no response from management to any substantive criticism. That must have to do with the arrogance of a case where people keep coming anyway.
I'd say think the other way around. By responding properly, perhaps more people will come ... Sympathy, favor factor, concepts that should not be underestimated.

What makes me crazy is the purchase and sale of millions of plastic straws and washing-up brushes at rock-bottom prices. IKEA completely unworthy. They (and the indifferent people who buy it ...) make the plastic soup in the seas bigger instead of smaller, so as far as I'm concerned they shouldn't use the word sustainability in any way.
Stop it, now and not just in 2020! Just collect everything together and recycle. Let's swallow the loss, but IKEA can take it ...