I love the idea of all care under one roof and a t...

I love the idea of all care under one roof and a team that communicates. In theory, it is great, but the reality is that there is a breakdown in communication, and in our case, because of a nurse that I believe is overstepping her authority. It is impossible to communicate with the doctor because she intercept all communication whether it is by phone or written message on 'my chart' which is supposed to give you access to your doctor for non life threatening .emergencies. I don't want to give up on this venue of care, but this needs to be fixed.