brandon ferkel

Review of Toyota of Alvin

We began our search on the Internet at Keating Toy...

We began our search on the Internet at Keating Toyota to find slightly used vehicles in like new condition. We found the car to begin our search; we called to verify the vehicle was still at the dealership. The Internet sales person Melissa helped us verify the vehicle was at the dealership, we then made our way there. Once we arrive, we were handed off to Austin, who was very professional, respectful, and knowledgeable about the vehicle we were purchasing. We began the process of negotiating with him. Pay close attention to your paper work just like any dealership they play with numbers always ask to see a mock sales agreement. That will explain everything line itemized. The only issue, and why we gave it a 1 star is due to a general manager by the name of Eric Rosenman. He was brought to the table to negotiate, from the beginning he told us no which is reasonable, but when asked to see what else he can do he wanted to make his mark and let us know that the buck stops with him, he not only lied to us that the next person in line was the owner Keating himself we found out that the general manager Anson Jones honestly had the final say. With great hesitation, he did not want to even ask Anson and told us he would not call him because he was at home. Which was another lie, he was sitting in his office. Eric then went into Anson s office to ask what else he could do. Brought back an offer, and at the root of it (negotiating only) we asked if there was any more to budge. He had to make it clear he was unwilling to work with us any longer, stood up crumpled the paperwork threw it in trash told us to get out of his dealership. He said he was not going to sell us a vehicle threw his mask on the floor and began mouthing off about us to other employees, and even asked another employee to escort us out of the building, simply for asking for a slightly better deal. We were never unprofessional, rude, disrespectful, but only for the fact of asking for a better deal this man came unglued allowed his emotions to take control and lose his temper. Long story short Austin came by calming his manager down and we were able to make a deal. As well the finance office at this dealership will try their hardest to get you to fill out a credit app, I provided my own finance and right before we went in they told me it was against the law for them not to pull my credit score in order to sell me a car. I just completely ignored this because this is not a full truth in itself, they can use your drivers license to check the OFAC in order to make sure I am not a terrorist or on a block list. They do not need to pull your credit in order to title the car in your name either. This last comment is when paying for a down payment bring cash, check, or debt card, financing charges 3% fee on all credit card payments As well.