he purchase of my FIAT was great, the first oil ch...

he purchase of my FIAT was great, the first oil change in the express lane took 2.5 hours which was outrageous but I moved past it.
I am now in the third week of trying to get the convertible top fixed under it's warranty. I was told that a new one would be ordered, two weeks later I called and they didn't have it. Week three i just called Fiat USA and asked if they could assist in getting it sent.
At this time the dealer changes it plan and tells fiat that it's being looked at by an out sourced repair shop. There was never any contact with me about this what so ever. I had left the shop being told that a new top was being ordered and now I hearing that they are telling fiat that it's being outsourced???
I called and requested to speak with Kevin who I was told is the GM, sent to his VM and never received a call back. I called again later and requested him and was sent to another persons VM. The front desk told me that Kevin said he was aware of my complaint and told her to send to me the other person. I requested his e-mail and hung up.
Quickly I received a call from Mike who I gather is the service manager. He received a quick and angry updated on what the situation was. He informed me that he would get answers for me on the situation and what the plan was for the repair of my car.
I unfortunately knew more of what was going on with his service dept and fiat than he did. I had had more communication with fiat then he had and was telling him dates and types of communication that his service dept had had with Fiat.
So here I sit waiting for an answer of how and who is fixing my top. Not knowing if the outsourced fix will be considered warranty and know that I don't trust Olathe Dodge at it's word if they say it is without Fiat putting it in writing.
It's bad customer service at the highest level Kevin Lawyer. Customers who buy big ticket items want and deserve what they pay for. You will not address customer complaints and outsource them when you have been requested. Your service dept changes repair plans without communicating and considers no advancement in a repair being even started in three weeks acceptable. Please tell me Kevin Lawyer would this be acceptable for you in your personal life?