Hardik Mehta

Review of Lenovo (Raleigh-NC-USA)

I am Hardik Mehta, Esq. from India. To begin with ...

I am Hardik Mehta, Esq. from India. To begin with I had purchased a desktop worth Rs. 75,000/- bearing serial No. S100FRA8 and Model No. F0AU00F6IN. The Invoice date is 14.12.2015, but the machine got installed on 16.12.2015, Wednesday at about 17:15 hours. This can be reflected in the manufacturer's system, since the used has to register the machine with "Lenovo" . The machine broke down on 24.12.2015, Thursday. There are 7 days of time (excluding Sunday) for the machine to function at my end. As per Lenovo's so called consumer friendly proposal, if the machine breaks down within 7 days (definition is subjective in favor of the company other in favor of the consumer), the whole machine shall be replaced. To my shock and surprise the engineer was sent on 28.12.2015 with the replacement LCD without any proof that the same is new. The servicenter personnel named Binita rather than understanding the gravity of the matter, insisted to replace the LCD and otherwise, nothing can be offered by the company. To no other option, I had to go ahead with the replacement, but that replacement did not solve the problem and nobody took notice / care of the same until I used Twitter as a medium to communicate.

Now, the company is ademant not to give replacement and it is with disgrace I have to state that the engineer is saying that he has to visit the site once again to check which part is required. It is undisputed that the engineer had replaced the LCD on Monday the 28/12/2015 and he checked all the parts in my presence and told me that "the card, if replaced may solve the problem but that is on trial and error basis". Since I have been facing this problem since 24.12.2015, and with little support of "Lenovo" I am again stuck with "beating around the bush" game, which is very unfortunate for so called "consumer friendly" relations of "Lenovo". I cannot hand over my machine again and again like a 'prostitute' to use on trial and error basis. The machine is hardly 7 days old. As per the purchase agreement, 3 years warranty is ensured by the manufacturer but unfortunately for reasons best known to them, the same is not extended / executed when it is called for / warranted.

I, therefore, call upon "Lenovo" to deliver a replacement computer at the earliest. I cannot wait for 15 'business days'. prompt reply / confirmation is appreciated, failing which appropriate legal / media canvasing shall be taken.