Great food, great table service, great wine, great...

Great food, great table service, great wine, great sommeliers but uncaring managers and attitude of couldn't care less spoiled the evening.

- I have heard more musicality from a vagabond shouting into a traffic cone outside Victoria station than was achieved by the singer this evening and no one stepped in to rectify it.
- after multiple complaints (from us and other diners) the volume was made increasingly louder. - we moved tables but it was unavoidable.
- bathrooms had no hot or even warm running water, I ran the tap for a few mins to see if it would heat up.
- when we provided feedback, the response was practically non existent, when the environment and lack of accountability has ruined a night out, the staff have a responsibility to give a toss, not apparently in this instance.

Quaglino's used to have such a great reputation and as a result I am profoundly disappointed by the evening that we endured this evening.

I studied jazz at uni... and this wasn't that. Wow.